Frequently Asked Questions

Product & Printing Details

What t-shirts do you use?
We use the Gildan 64000 Unisex Softstyle T-Shirt, known for its comfort and durability. Here’s what makes it special:

Material: 100% Ring-Spun Cotton (fiber content may vary by color)

Print Method: High-quality Direct-to-Garment (DTG) printing for vibrant, long-lasting designs

Fit: True-to-size with a pre-shrunk fabric to minimize shrinkage

Comfort: Soft feel with taped neck and shoulders

Production & Shipping: Printed and shipped from the USA 🇺🇸

Ordering & Shipping

Can I track my order?
Absolutely! Once your order has been shipped, you’ll receive a tracking number via email to follow your package’s journey.

How long does it take to receive my order?

Processing Time: 1–2 business days for printing

Delivery Time: 3–5 business days after shipping

You’ll receive a shipping confirmation email with tracking details once your order is on its way.

Sizing & Customization

Are your t-shirts true to size?
Yes! Our t-shirts run true to size and are pre-shrunk to minimize additional shrinkage. We recommend ordering your usual size for the best fit. Prefer a more relaxed fit? Sizing up is a great option.

Do you offer custom designs?
Yes! If you have a unique design idea, we’d love to bring it to life. Email us at support@dogfamily.co with your request, and we’ll work with you to create something special.

Discounts & Returns

We have a 30-day no-questions-asked refund and replacement policy, which means you have 30 days after receiving your item to contact us if something isn’t right.

To start a request, contact us at support@dogfamily.co

You do not need to send the item back to us. We do not require physical returns.

Once you contact us, we’ll help make it right based on what you prefer. We may offer:

  • A full refund
  • A replacement item
  • A refund so you can place a new order yourself